• Associate’s degree or higher preferred; equivalent combination of education and relevant experience may be considered

• At least one year of experience in student recruitment, family engagement, customer service, case management, community outreach, education, or an administrative support role

• Exceptional customer service skills and a commitment to problem-solving

• Ability to provide clear, culturally competent, and respectful support to diverse populations

• Ability to build trust and communicate effectively with individuals from a wide range of racial, linguistic, economic, cultural, and ability backgrounds

• Experience with data entry, databases, online application systems, or cloud-based document management

• Strong computer skills, including experience with scanning, uploading documents, email, text communication, and digital systems

• High level of attention to detail and commitment to accuracy

• Strong organizational and time-management skills

• Ability to manage multiple tasks and deadlines in a fast-paced environment

• Strong written and verbal communication skills

• Ability to handle sensitive and confidential student and family information with discretion

• Ability to work independently while also functioning effectively as part of a collaborative team

• Commitment to integrity, transparency, equity, and access for students and families

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